Frequently Asked Questions
Everything you need to know about your L'INTERVALLE experience.
Where are L'INTERVALLE products manufactured?
Our collections are designed in Montreal and handcrafted in Spain, Italy, and Brazil, focusing on high-quality materials and sustainable craftsmanship.
What is your return policy for online orders?
We offer returns on unworn, regular-priced items within 15 days of delivery. Please note that items purchased at a discount of 30% or more are considered final sale.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within North America. You will receive a tracking number via email as soon as your order has been dispatched.
Do you offer international shipping?
Yes, L'INTERVALLE ships worldwide. Shipping costs and delivery timelines vary depending on the destination country and are calculated at checkout.
How do I care for my leather shoes and bags?
We recommend using a protective spray before the first wear and cleaning with a damp cloth and specialized leather conditioner to maintain the longevity of the hide.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Sezzle and Afterpay.